Our goal is that you’re completely satisfied with the products we supply.
If you are not completely satisfied with your purchase, you may return the items within 14 days for a refund of the cost of the items, this excludes the carriage cost. Please be aware that you are responsible for the return carriage cost and we recommend you use a service with a proof of delivery to ensure that nothing is lost, damaged or misplaced when returning the products to us.
The items must be returned in a saleable condition and must not have been used or worn. You should include their original packaging with bags, hang tags and any additional packing materials that came with them originally.
If you need to return any item, here are the steps to follow to make this process as easy and straightforward as we can. Please email firstname.lastname@example.org for a return form.
Please provide as much information as you can when completing the returns form, this will help us to complete your returns request as quickly as possible.
Card refunds will be made within three days of receiving the returned items. It may take a few more days for your card provider to display the amount refunded in your account.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If there any issues with your order, we would like to hear from you straightaway and request that you emial us on email@example.com so we can help and rectify them for you.